Frequently asked question

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit. A credit card computer, either on our end or your bank's end, may have encountered a machine error or your billing information may not have been accepted. If you are experiencing issues with submitting an order, please contact our Customer Support Team.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

Please contact your third-party payment or billing provider (e.g., PayPal) as your use of such services will be subject to their terms and conditions. We do not charge for use of these services.

We accept Visa, MasterCard, American Express and check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above. You can enter your entire credit card number via our secure server, which encrypts all submitted information. In certain regions, we may also offer third-party payment or billing provider options (e.g., PayPal).